Returns and Refunds

RETURNS AND REFUNDS

If the item you received is defective or an incorrect product, we guarantee to give a free replacement or refund on the affected items.

Requests for returns, exchanges, or refunds must be made within 7 days of receiving your order and you must send photographic proof of the defective item to verify you are being honest. 

Please contact us by email at administration@vessgi.com. 

 (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.)