FAQ

administration@vessgi.com 

CAN I CANCEL OR CHANGE MY ORDER?

Depending on when you order was placed, cancellation may be possible if production has not yet begun.

Please contact us at the e-mail listed above. 

MY ITEM IS DAMAGED/INCORRECT, WHAT DO I DO?

Please contact the e-mail listed above for any items that arrived damaged, defective, or the wrong item arrived, including a photo of the item.

MY ITEM LOOKS DIFFERENT TO THE ONLINE LISTING

Products vary slightly from mock ups, we ask you to base your buying decision according to customer reviews, product pictures and videos. We make every effort to accurately represent all designs and products.

It's possible you may have an item that is showing a defect, please take a few photos and send them to the e-mail listed above, along with your order ID.